Case Study

Office of the Privacy Commissioner

Breaking down information silos and encouraging greater knowledge sharing

When the New Zealand Public Records Act 2005 was passed in Parliament, the Office of the Privacy Commissioner saw the opportunity to improve their knowledge sharing culture and information management processes, to place them at the forefront of information management best practice.

The Office of the Privacy Commissioner is an independent Crown Entity that was set up in 1993 under the Privacy Act. The Office works to develop and promote a culture in which personal information is protected and respected.

Objective ECM helps the Office to: 

  • Create a single information repository to break down information silos and encourage greater knowledge sharing.
  • Ensure compliance with the Public Records Act 2005.
  • Effectively retain and locate corporate memory and information assets.
  • Maintain the integrity of information by creating a single source of truth.
  • Improve responsiveness to enquiries and customer service by streamlining processes.
  • Replace a legacy complaint management system used to investigate and conciliate alleged breaches of individual privacy.
  • Enhance knowledge management by improving the capture, access and security of information used to support decision-making.
  • Improve management reporting and oversight.

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  • Legislative compliance
  • Improved information sharing
  • Enhanced productivity
  • Streamlined business processes
  • Improved transparency and accountability