Solution Snapshot

Journey to Digital Maturity at State Trustees, Victoria

Improving legal and financial services to all Victorians

On a journey to digital maturity, State Trustees is injecting efficiency and far-reaching process improvements to revolutionise the vital legal and financial services they provide to the people of Victoria.

Known internally as the Paperlite Project, the digital transformation has eliminated paper and manual handling of all incoming correspondence, replacing it with efficient, consistent, automated processes to deliver a significant uplift to its service delivery capability.

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Visibility across processes - for easy monitoring, troubleshooting and proactive improvements.

Reduced overheads - in both costs and time.

Compliance - simply happens, as a by-product of well governed processes.

Digital maturity - the project was pivotal to implementing industry-leading process improvements, which ultimately lead to better client service delivery.